Passenger compensation has become "increasingly generous and easy to apply for"

Responding to union claims over passenger compensation paid out by train companies, a spokesperson for the Association of Train Operating Companies said: “This claim demonstrates a profound misunderstanding of how the railway works. Under a system regulated by the Office of Rail Regulation, Network Rail pays money to operators for problems which cause disruption to services and put people off from travelling by train in the future.

“As part of entirely separate arrangements, passenger compensation has become increasingly generous and easy to apply for. As a general principle, train companies will compensate anyone who has bought a ticket for a journey that is cancelled or substantially delayed.”
ENDS