Passenger compensation has become "increasingly generous and easy to apply for"27/09/2012
Responding to union claims over passenger compensation paid out by train companies, a spokesperson for the Association of Train Operating Companies said: “This claim demonstrates a profound misunderstanding of how the railway works. Under a system regulated by the Office of Rail Regulation, Network Rail pays money to operators for problems which cause disruption to services and put people off from travelling by train in the future.
“As part of entirely separate arrangements, passenger compensation has become increasingly generous and easy to apply for. As a general principle, train companies will compensate anyone who has bought a ticket for a journey that is cancelled or substantially delayed.”
One search made every two seconds using rail app
HS2 Hybrid Bill & High Speed Rail (Preparation) Bill announced in Queen's Speech is "good news for passengers and the economy"
"Nine out of ten trains arrive without delay": train companies comment on Period 1 performance figures
Six million passenger journeys expected over bank holiday weekend
Bank holiday weekend top attractions offers by train revealed
"Record numbers of people with disabilities are travelling by train": ATOC