Complaints drop to record low levels

In repsonse to ORR figures on overcrowding and customer complaints, a spokesperson for the Association of Train Operating Companies (ATOC) said:

“These figures show that, overall, overcrowding fell last year and that passenger complaints across the country have recently dropped to their lowest level on record.’’

“Train companies are in the business of keeping their customers happy and dislike having to put passengers onto trains which are overcrowded. The figures highlight the importance of sustained and targeted investment to ease overcrowding on the railways.”