Please ensure you select the contact details relevant to your enquiry

General Enquiries

• Tel: (020) 7841 8000
• Post:
  ATOC Ltd
  3rd Floor
  40 Bernard Street
  London
  WC1N 1BY
  

Customer Relations

For National Rail Enquiries comments and complaints

• Web: Please use the feedback form on the National Rail Enquiries website.
• Email: enquiries@nationalrail.co.uk

For Rail Staff Travel enquiries

• Please see the Rail Staff Travel contact details page.

Press Office

For media enquiries only

• Tel: (020) 7841 8020
• Fax: (020) 7841 8263
• Email: atocnews@atoc.org

Other

Complaints regarding train companies should use the following website for further information.National Rail Train Company List

For all other public enquiries, comments and complaints (including those regarding national Railcards)

• Tel: (020) 7841 8062
• Email: enquiry@atoc.org