Important messages are posted in our Stop Press section.


Contacting Rail Staff Travel - 15th April 2015

Rail Staff Travel are in training for the whole of the day on the 15th April.  As a result the phone system will be unavailable for the whole day.

If you need to contact us please either:

  • Email to rstl@atoc.org, or
  • Phone us later in the week (it is expected that call volumes and therefore wait times may be higher in the mornings due to the training day)

We apologise for any inconvenience that this may cause and thank you for your patience.


Rail Staff Travel's Contact Details

By Post

Rail Staff Travel Ltd
PO Box 72071


By Phone

Our freephone number remains:

0800 652 1700

The phones are open from 09.00 to 16.30 every weekday.

By Email

Please use our generic email address rstl@atoc.org


Rail Staff Travel: general information

Rail Staff Travel Limited (RSTL) looks after Rail Staff Travel on a national basis, enabling most staff in the rail industry to benefit from some level of concessionary travel. We provide a service to both employeer and employees, active and retired, issuing cards and passes and dealing with queries.  

  Employees can use the links on the left to find:

All the forms that you need with which to apply for cards and passes, or notify RSTL of any changes in personal circumstances
Summaries of your travel entitlements
Latest news, offers and restrictions
Contact details for our Customer Service staff 

Employers ONLY can click here for more information on our extranet. Active and retired staff do not need to visit that site: all the information they need is on these pages.