National Rail Enquiries

We are the definitive source of customer information for all passenger rail services on the National Rail network in England, Wales and Scotland. 

Introduction

We handle an average of two and a half million journey planning enquiries every week day through our contact centre, mobile, apps, website and through information services supplied to 3rd parties. We offer journey planning, ticket sales, real time information, fares information and a range of rail-related information to rail customers.

Quick Facts and Stats

National Rail Enquiries has evolved from a contact centre business to a multi-channel award-winning customer service provider. Here’s a snapshot of our success story.

  • Number one website in travel and transport
  • 28 awards
  • 352 million contacts 01 April 2012 to 31 March 2013
  • 32 million third party contacts
  • Over 3.5 million downloads of smart phone apps
  • Registered customers and followers 1.3 million and growing
  • 17 million people used our service last year