Mystery Shopping

The National Rail Mystery Shopping survey is designed to measure the accuracy and impartiality of retailing by Train Operators on a national basis.

The surveys are undertaken each year across station ticket offices, Ticket Vending Machines (TVMs) and TOC internet sites.

 

Mystery Shopping Results 2013

Mystery Shopping Results 2013

[1MB]
Mystery Shopping Results

Mystery Shopping Results 2014

[652kB]

Mystery Shopping Results 2013

Mystery Shopping Results 2015

[707kB]