Directorate Assistant to Director of Communications, Rail Delivery Group

Central London - Competitive Salary & Benefits

We have a new opportunity for someone to join the Rail Delivery Group’s (RDG) communications team as PA to the Director of Communications.

As the national voice for the rail industry the RDG’s communications team works with many top level and influential people from rail companies, governments and the national press.  We help lead on big issues as well as respond to the ups and downs in this high-profile industry. 

We’re looking for an energetic, friendly and professional person to support the director.  You’ll also work with the wider team to help with its efficient day-to-day running.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter and CV to recruitment@atoc.org

A full job description is available on request.

The closing date for applications is 5pm on Thursday 2nd June 2016

 

Customer Service Officer (12-month fixed-term contract)

Central London - Competitive Salary & Benefits.

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a customer service specialist to join our team. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

  • Ability to listen, analyse what you’ve been told and then find possible solutions within our regulations
  • Excellent writing skills – the ability to adapt your style according to the audience & situation
  • Accurate and fast data input
  • Proficiency with Microsoft Office software
  • A strong team player
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry

What we offer:

  • Competitive salary
  • Generous annual leave allowance
  • Contributory pension scheme
  • 75% discount on your National Rail season ticket to and from work plus leisure travel

To apply please send your CV and covering letter to recruitment@atoc.org – in your covering letter, in 250 words or less please also answer the following question:

Please describe a situation in which you had to deal with a difficult customer.  What was the situation, and what did you do?  What was the impact?

The closing date for applications is Tuesday 31st May 2016

 

Head of Service Delivery - Head of Risk, Control & Compliance (Central Services Directorate)

Central London - Competitive Salary & Benefits

ATOC is the Trade Association of the UK’s passenger train operating companies, its function being to support and represent its members in their various activities. ATOC is an unincorporated association owned by its members. Services provided by ATOC include revenue settlement, impartial retailing, the National Rail Enquiries service, Railcard marketing and travel trade licensing.  

We are currently seeking to recruit a Head of Service Delivery - Risk, Control & Compliance within the Central Services Directorate, responsible for the provision of strategic improvements and exceptional service delivery for risk management, statutory and legal compliance and internal audit. In collaboration with the Finance Director, the post holder will develop and implement the Organisations vision of the Risk & Control Strategy.  They will lead Risk & Control service delivery and initiatives, which have an organisational-wide impact and actively contribute and support the long-term strategic direction and growth of the Organisation.

Consistently providing reliable and efficient common Legal, Control & Compliance services to the Organisation in the most optimised and cost effective manner, setting quality and professional standards and managing service delivery and providing Subject Matter Expertise for all Legal, Control & Audit related services across the organisation, including supporting risk mitigation arrangements.

Therefore, we are looking for an individual who has substantial technical expertise and the ability through significant vocational experience to appreciate the key service delivery challenges for this area of specialism that confront the organisation today, and the challenges that will be faced in the long term future. There is a requirement for robust leadership qualities, alongside sound interpersonal and analytical skills, the ability to motivate, negotiate, influence and build strong relationships with a team of experienced professionals within Central Services Directorate and across the organisation and Industry

It is crucial that they can demonstrate the ability to work with a very high degree of independent professional autonomy and be able to evidence where they have they have had significant decision making latitude in the delivery of highly successful outcomes. The post holder will previously have had significant freedom to decide how to achieve the strategic aims and direction within their role and as such, must be able to evidence where their judgement has had a direct impact, influencing and shaping the credibility and reputation of their area of responsibility.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to Sue Church  sue@janusrecruitmentsolutions.co.uk

A full job description is available on request.

The closing date for applications is 5pm on Friday 3rd June 2016

 

Head of Service Delivery - Reporting, Knowledge Management & Analytics (Central Services Directorate)

Central London - Competitive Salary & Benefits

ATOC is the Trade Association of the UK’s passenger train operating companies, its function being to support and represent its members in their various activities. ATOC is an unincorporated association owned by its members. Services provided by ATOC include revenue settlement, impartial retailing, the National Rail Enquiries service, Railcard marketing and travel trade licensing.  

We are currently seeking to recruit a Head of Service Delivery - Reporting, Knowledge Management & Analytics within the Central Services Directorate, responsible for the provision of strategic improvements and exceptional service delivery for business information, analysis, budgeting and reporting. In collaboration with the Finance Director, the post holder will develop and implement the Organisation’s vision of the Knowledge Management Strategy.  They will lead & develop Reporting, Knowledge Management & Analytics service delivery and initiatives, which have an organisational-wide impact covering all areas of the Organisation’s corporate knowledge base and will contribute actively in support of the long-term strategic direction and growth of the Organisation.

Consistently providing leadership of reliable and efficient common services to the Organisation in the most optimised and cost effective manner, setting quality and professional standards and managing service delivery within their area and providing Subject Matter Expertise for Finance across the Organisation, including supporting Policy Setting and compliance arrangements

Therefore, we are looking for an individual who has substantial technical expertise and the ability through significant vocational experience to appreciate the key service delivery challenges for this area of specialism that confront the organisation today, and the challenges that will be faced in the long term future. There is a requirement for robust leadership qualities, alongside sound interpersonal and analytical skills, the ability to motivate, negotiate, influence and build strong relationships with a team of experienced professionals within Central Services Directorate and across the organisation and Industry

It is crucial that they can demonstrate the ability to work with a very high degree of independent professional autonomy and be able to evidence where they have they have had significant decision making latitude in the delivery of highly successful outcomes. The post holder will previously have had significant freedom to decide how to achieve the strategic aims and direction within their role and as such, must be able to evidence where their judgement has had a direct impact, influencing and shaping the credibility and reputation of their area of responsibility.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to Sue Church sue@janusrecruitmentsolutions.co.uk

A full job description is available on request.

The closing date for applications is 5pm on Friday 3rd June 2016

 

Integrated Transport Assistant

London WC1 £ Competitive Salary & Benefits / 1 Year Fixed-Term Contract

The Association of Train Operating Companies (ATOC) is the trade association for the UK passenger rail industry. Integrated Transport is responsible for facilitating joint integrated initiatives on behalf of Train Operating Companies (TOCs). This includes: PlusBike, station travel plans, carclubs, Plusbus, community rail and cycle-rail. The team presently oversees more than £30m of project delivery and manages high profile sustainable transport projects for both the rail industry and UK government.

The role will provide assistance and project support as part of a team that manages and delivers Integrated Transport work and projects, working closely with key industry stakeholders and train operators. The team helps the operators to explore and develop new areas of work and assists in delivering pilots and best practice for the industry deliver this work in the future.

Working for the Integrated Transport team, as part of the Customer Experience team, and line managed by the Senior Integrated Transport Officer, the Integrated Transport Assistant \ administrator will provide project support, administration and meeting coordination.

The principal accountabilities of this role include:

  • To contribute to the overall goals and deliveries of the Integrated Transport Team
  • To operate as an effective project support helping deliver Integrated Transport related work to agreed deadlines
  • To assist and support the day to day deliveries of the Integrated Transport section
  • To provide administration for the delivery and management of cycle-rail work by using spreadsheets to sort and analyse data
  • To organise and support the delivery of events and meetings as directed by the Integrated Transport team, communicating effectively with a range of stakeholders
  • To undertake specific project support work and other duties as directed by the Integrated Transport team
  • To provide efficient administrative support and project coordination for the Integrated Transport section, including management of diaries, appointments, meeting arrangements, and preparation of presentations and documents.
  • To support the Head of Integrated Transport by providing a secretariat service within meetings, including the Cycle Rail Working Group and Integrated Transport Managers meetings.
  • To maintain an efficient document management system for Integrated Transport section.

This is an excellent opportunity for a new graduate or someone wanting to develop a career with the transport or rail industry, providing the opportunity to work on high profile, prestigious projects in the area of sustainable transport. The highly organised post holder will need to be proficient with Microsoft Outlook, Word, Excel and Powerpoint, and be able to work under pressure of deadlines at times, prioritising tasks without supervision, as well as using their own initiative.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: the Human Resources Manager, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD Email responses to recruitment@atoc.org

The closing date for applications is 5pm on Thursday 26th May 2016.

 

COMBINED VACANCY LIST

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